1. Processing & Dispatch
Orders placed before 2:00 PM EST, Monday to Friday, typically dispatch the same business day when the items are in stock, payment is confirmed, and the shipping address is valid. Orders placed after 2:00 PM EST typically dispatch the next business day.
Converted label rolls and other made-to-order items typically require 24–48 business hours for production before dispatch. Once production is complete, the order is released for shipment.
Dispatch times are estimates, not guarantees. Delivery times after dispatch depend on the carrier, service level selected, weather, peak periods, customs, and address accuracy.
2. Urgent Orders
Add a note at checkout saying “URGENT – need by [date]”. We review urgent notes and do our best to prioritize eligible orders whenever possible.
3. What Happens After You Order
We confirm payment, order details, and shipping information.
In-stock products move to packing. Made-to-order jobs move into production.
Once the shipment is handed to the carrier, tracking is emailed to you.
Transit time depends on the courier, destination, and service level selected at checkout.
4. Shipping Charges
Shipping charges are calculated at checkout based on the order weight, package dimensions, destination, and selected shipping method. The shipping amount shown at checkout is the shipping charge collected for that order unless a separate arrangement has been confirmed in writing.
Additional shipping fees may apply if there is a customer-requested address correction after dispatch, a re-delivery request, a return-to-sender situation caused by incorrect address information, or other carrier surcharges outside normal checkout conditions.
5. Delivery Timelines
Canada: delivery typically takes 1–10 business days after dispatch, depending on region and courier service.
International: delivery typically takes 2–21 business days after dispatch, depending on destination, courier, and customs clearance.
These are general delivery estimates only. Delivery dates are not guaranteed unless explicitly confirmed in writing.
6. Address Changes & P.O. Boxes
- Address changes before dispatch: We can usually update the shipping address before the order leaves our facility.
- Address changes after dispatch: Once a parcel is in transit, address corrections may not be possible and additional carrier fees may apply.
- P.O. Boxes: We can ship to P.O. Boxes only where the selected shipping method supports it. Some courier services may not deliver to P.O. Boxes.
7. Material Availability & Split Shipments
Some products are made to order, custom converted, or dependent on supplier availability. If all items in an order cannot be dispatched together, we may ship available items first and dispatch the balance once ready, unless another arrangement is made.
If an item becomes unavailable, delayed, or requires clarification before shipping, we may contact you using the order details provided at checkout.
8. Tracking
When tracking is available for your shipment, a tracking email will be sent after dispatch. Tracking may take a few hours to become active depending on the carrier’s first scan.
Please review tracking updates directly with the carrier first, then contact us if there appears to be a shipment issue that needs support.
9. Damaged, Lost, or Delayed Shipments
If your shipment arrives damaged, incomplete, or appears to be incorrect, contact us as soon as possible.
- Report visible shipping damage, shortages, or incorrect items within 5 business days of delivery.
- Keep all packaging materials and shipping labels.
- Take clear photos of the outer box, inner packaging, and affected product.
- Provide your order number and a short explanation of the issue.
If a parcel appears delayed or lost in transit, we may assist by opening a carrier inquiry or claim where appropriate. Resolution timelines depend on the carrier’s investigation process.
10. Duties & Taxes
Orders shipped outside your local jurisdiction may be subject to customs fees, import duties, brokerage charges, or taxes imposed by the destination country or region. Unless otherwise stated, these charges are the customer’s responsibility.
Customs processing may also affect delivery timelines for international shipments.
11. Order Changes & Cancellations
Order changes or cancellations may be possible only before fulfillment, production, or shipment begins.
- In-stock orders may be changed or cancelled if they have not yet been packed or dispatched.
- Made-to-order or custom jobs may not be cancellable once materials have been allocated, production has started, or supplier commitments have been made.
- If a cancellation is requested after work has already begun, unrecoverable setup, production, or supplier costs may still apply.
12. Returns & Refunds
Returns and refund eligibility are governed by our Return & Refund Policy.
- Eligible standard, non-custom items must generally be requested for return within 14 days of delivery.
- Custom labels, converted-to-order products, special-order items, opened consumables, and certain other categories may not be returnable unless defective, damaged, or sent in error.
- Customers are generally responsible for return shipping on approved preference-based returns unless the return is due to our error or a confirmed product issue.
For full details, please review our Return & Refund Policy.
13. FAQ
Do you ship the same day?
Eligible in-stock orders placed before 2:00 PM EST on business days typically dispatch the same business day when stock is available and payment is confirmed.
How long does made-to-order production take?
Made-to-order label jobs typically require 24–48 business hours for production before dispatch, depending on the order scope and material availability.
How do I request urgent handling?
Add “URGENT – need by [date]” in the order notes at checkout. We review urgent requests and prioritize them when possible.
When do I get tracking?
Tracking is usually emailed after the shipment is dispatched. Some carriers take a few hours to activate the first scan.
What should I do if my parcel arrives damaged?
Take photos, keep the packaging, and email us your order number with a description of the issue as soon as possible so we can help review the claim.