1. Processing & Dispatch
Orders placed before 2:00 PM EST (Mon–Fri) typically dispatch the same business day when the items and required materials/services are available, payment is confirmed, and the shipping address is valid. Orders placed after 2:00 PM typically dispatch the next business day.
Made-to-order label runs typically require 24–48 business hours for production before dispatch. Once production is completed, your order ships immediately.
Dispatch times are estimates, not guarantees. Delivery timelines after dispatch are controlled by the carrier and may be impacted by weather, peak seasons, customs, or address issues.
2. Urgent Orders (No Contact Needed)
Add a note at checkout: “URGENT – need by [date]”. We prioritize urgent notes whenever possible.
3. What Happens After You Order
Payment confirmed + address verified.
In-stock dispatches fast. Made-to-order runs typically take 24–48 business hours.
Tracking is emailed once the carrier scans the parcel (can take a few hours to activate).
Transit time depends on region and courier service selected at checkout.
4. Shipping Costs
Shipping costs are calculated at checkout based on weight, dimensions, destination, and the selected courier. Payment for shipping is collected at checkout and is the final shipping price for your order.
5. Transit Times
Domestic (Canada): typically 1–10 business days, courier dependent.
International: typically 2–21 business days, courier and customs dependent.
Transit times are estimates and can vary significantly depending on courier, service level, region, weather, and customs.
6. Address Changes & P.O. Boxes
- Address changes: We can update the delivery address before the order is dispatched. If the order is in transit, additional fees may apply.
- P.O. Boxes: We ship to P.O. Boxes via postal services only. Courier services may not be available for these locations.
7. Material Availability & Split Shipments
Many orders are made-to-order and depend on material availability, production scheduling, and supplier lead times. If we cannot dispatch all items together, we may:
- ship available items first, and
- ship remaining items once available.
If a change is needed (for example, substitution, delay, or refund for a specific item), we may reach out using the contact details provided at checkout.
8. Tracking
Once your order is dispatched, you’ll receive a tracking link by email. Tracking activation may take a few hours after pickup depending on courier scanning.
9. Damaged Parcels
If your parcel arrives damaged:
- Take photos of the box before opening (clear and close-up).
- Keep all packaging materials.
- We’ll support the claim process based on courier requirements.
10. Import Duties & Taxes
Import duties and taxes for North American shipments may be pre-paid unless otherwise noted. For international shipments, import duties and taxes may apply based on destination-country laws.
11. Cancellations
If you change your mind, cancellations may be accepted any time before the order is dispatched. If an order has already been dispatched, please refer to our refund/returns policy.
12. Insurance (Lost / Damage)
Parcels are insured for loss and damage up to the value stated by the courier.
- Damaged in transit: Refunds or replacements are processed after the courier completes its investigation.
- Lost in transit: Refunds or replacements are processed after the courier investigates and confirms the parcel is lost.
13. Returns & Warranty
Returns and warranty claims are governed by our Return Policy.
- Change of mind: Requests must be made within 15 days of delivery and require an approved RMA. Items must be unused/unopened, in original packaging, and resalable.
- Return shipping: Paid by the customer. Original shipping fees are non-refundable.
- Warranty claims: Warranty coverage is provided and administered by the product manufacturer. ForeFront Label Solutions does not process warranty claims directly. Customers must contact the manufacturer for all warranty inquiries, approvals, and replacements. Manufacturer warranty terms and conditions apply.
14. FAQ
Do you ship the same day?
Orders placed before 2:00 PM EST (Mon–Fri) typically dispatch the same business day when items/materials are available and payment is confirmed.
How long does made-to-order production take?
Made-to-order (converted) label runs typically require 24–48 business hours for production before dispatch.
How do I request urgent handling?
Add “URGENT – need by [date]” in order notes at checkout. We prioritize urgent notes whenever possible.
What if delivery time is exceeded?
If delivery exceeds the estimated transit time, contact us so we can initiate an investigation with the courier.
What should I do if my parcel arrives damaged?
Take photos of the box before opening (clear and close-up), keep all packaging materials, and we’ll support the claim process based on courier requirements.
15. Customer Service
This Shipping Policy is provided to set clear expectations and protect both parties. ForeFront Label Solutions is not responsible for delays caused by carriers, customs, weather, or circumstances outside our reasonable control.